Help Is Here When You Need It!

If you are having difficulty accessing the virtual meeting platform, please contact the ASH Customer Relations Department by emailing or calling 866-828-1231 (U.S. toll free) or 001-202-776-0544 (for International callers), Monday through Friday, from 8:30 a.m. to 5:00 p.m. Eastern time.
If you have successfully accessed the platform but are having difficulty with one of its features, please use either the online Chatbot, Help, or Contact Us link features within the platform for technical assistance.


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Update: The virtual meeting platform is now live! visit to start taking advantage of Preview Days, viewing on-demand sessions, and getting comfortable with the features and navigation.

Over the past year, many of us have grown accustomed to online meetings and have gained some first-hand experience on virtual platforms, either as attendees, presenters, or both. ASH has taken great steps to make the 62nd ASH Annual Meeting a well-rounded experience, featuring the high-quality sessions and events that will be familiar to regular attendees, but with a number of enhancements that are unique to ASH.

Beginning on the Wednesday, December 2 Preview Day (see below), registered attendees can access the annual meeting platform. You will need your ASH username and password that you used to register for the meeting.

Once you’re on the platform, you’ll find a wealth of content, networking tools, and other ways to stay connected. To help you get the most out of this year’s meeting, here are 10 of the innovations, features, and special events that ASH has in store.

1. Log in During Preview Days
Wednesday, December 2 – Friday, December 4

Preview Day is an opportunity to practice using the virtual meeting platform and become familiar with its features and navigation. Attendees can watch an orientation video for a quick overview and also preview some of the prerecorded Education Program and Scientific Program sessions.

2. Don’t Miss the Scientific Workshops @ ASH
Wednesday, December 2 – Friday, December 4

These workshops are interactive discussions of the latest scientific developments in a particular field of hematology and are not part of the official ASH annual meeting program. They are sponsored by ASH but are organized by members of the hematology community. Because of their interactive format, make sure to catch these sessions live!

Wednesday, December 2, 7:00 – 10:00 a.m. Pacific time
Scientific Workshop on Myeloid Development
Scientific Workshop on Tumor Immune Interactions in Lymphoid Malignancies
Scientific Workshop on Infectious Disease and Coagulation

Thursday, December 3, 7:00 – 10:00 a.m. Pacific time
Scientific Workshop on Interplay Between Coagulation and Malignancy
Scientific Workshop on Immune Profiling and Minimal Residual Disease Testing in Multiple Myeloma

Thursday, December 3, 2:00 – 5:00 p.m. Pacific time
Scientific Workshop on Translational Molecular Diagnostics in Hematology
Scientific Workshop on Hematology & Aging: Exploring Biomarkers, CHIP, CAR-T and Clotting
Scientific Workshop on Epidemiology: Disparities in Hematologic Diseases: Risk, Outcomes and Care

Friday, December 4, 7:00 – 10:00 a.m. Pacific time
Scientific Workshop on Germline Predisposition to Hematopoietic Malignancies and Bone Marrow Failure
Scientific Workshop on Hematology and Pregnancy
Scientific Workshop on ‘Omics in Sickle Cell Disease

3. See What the Industry Solutions Center Has to Offer
Saturday, December 5 – Friday, December 11, 7:00 a.m. – 3:30 p.m. Pacific time

The Industry Solutions Center will provide participants with a starting point to access cutting-edge industry content. From there, you’ll find the:

Virtual Exhibit Hall. Features more than 100 pharmaceutical companies, medical suppliers, clinical diagnostic and research-based companies, publishers, and nonprofit organizations; the latest technology and research plus a wide range of products and services.

Satellite Symposia. Industry-supported, CME-certified symposia that are offered on Friday, December 4. Visit for the complete session listing.

NEW: Company Focus on Disease Posters. Hourlong sessions providing an opportunity for exhibiting companies to feature a curated group of up to six highlighted annual meeting posters chosen by the sponsoring company, plus a panel discussion with select poster presenters and company representatives. These poster sessions will be offered Wednesday, December 9 – Friday, December 11, 8:00 a.m. – 1:00 p.m. Pacific time

NEW: ASH Pharmaceutical Pipeline Directory and Clinical Trials Directory. Provides health care professionals access to current information on the status of hematologic pharmaceuticals in development to encourage and stimulate meaningful dialogue with industry. The Pharmaceutical Pipeline Directory is a searchable resource containing current information on the status of hematologic pharmaceuticals in development. The Clinical Trials Directory is also fully searchable.

Product Theaters. Non-CME exhibitor presentations on new research findings and products to groups of annual meeting attendees. Product theaters will be offered Saturday, December 5 – Sunday, December 6, 11:00 a.m. – 12:00 noon Pacific time, and Monday, December 7, 10:30 – 11:30 a.m. Pacific time.

4. Connect, Learn, and Express Yourself in ASH Central

Saturday, December 5 – Tuesday, December 8
Attendees of the in-person annual meeting will recognize ASH Central as a place to network, learn, and share, and ASH is keeping that same spirit alive in 2020. Be sure to visit ASH Central in the annual meeting platform and drop in on a yoga or wellbeing session at the ASH Wellness Studio, share your thoughts via the ASH Whiteboard Wall, or navigate through some of the many services and features you’ll find there:

ASH Community Collage

Watch with Friends and Colleagues

Hallway Conversations

Connect with Participants

ASH Wellness Studio

ASH Whiteboard Wall

ASH News Daily

Log in on Wednesday, December 2, and see for yourself what ASH Central has to offer! For more on the ASH Community Collage, Watch with Friends and Colleagues, Hallway Conversations, and Connect With Participants, check out the Social Media Guide.

5. Protect Your Time and Build Your Schedule

With so much to see and do, the virtual meeting platform features a few tools to help you stay organized and on track. When you identify a session of interest, you can select “Add to Calendar” to add the session to your personal Outlook, iCal, or Google Calendar. For live sessions, the pre-determined air dates will populate in the calendar appointment automatically, but for on-demand sessions you can adjust the session date and time so that you remember to come back and view the session at your convenience. The annual meeting mobile app also allows you to add sessions to your calendar; these favorited sessions will automatically appear under a “My Sessions” filter within the meeting platform sessions page. Treat these segments on your calendar as “protected” times, free from distractions and dedicated to learning and connecting.

6. Binge Watch!

Saturday, December 5 – Friday, December 11
Watch your back, Disney+. Catch the on-demand recordings of the sessions and posters you missed earlier in the meeting.

7. Join in on Live Q&A Sessions

Saturday, December 5 – Monday, December 7
While all Education and Scientific Program sessions can be viewed on demand beginning Wednesday, December 2, live Q&A sessions that accompany each session will be held from Saturday through Monday during the meeting. These sessions will consist of a brief summary of the full-length presentations followed by live interactions with the presenters. To get the most out of these events, make sure you view the corresponding on-demand presentations prior to attending the Live Q&A sessions.

8. Take Part in the ASH Foundation Run/Walk

Friday, November 27 – Friday, December 11
You can take part in the 2020 ASH Foundation Run/Walk no matter where you are. Plan to run or walk your own 3K or 5K route anytime between November 27 and December 11, 2020. Get started by registering at Next, as you run or walk, use the free RaceJoy app or log in to your run/walk account, upload your time, and see your results appear on the live leaderboards. And don’t forget to share selfies from your route with the hashtags #IRunForASH or #IWalkForASH.

Proceeds from all individual and group registration fees, as well as additional individual donations, will benefit the ASH Research Restart Award Fund.

9. Tune in for Live Oral, General, and Special Sessions

Wednesday, December 2 – Tuesday, December 8
Most sessions will be made available for on-demand viewing, while General Sessions such as Best of ASH and the Awards Sessions, Oral Abstract Sessions, Satellite Symposia, Scientific Workshops @ ASH, ASH-a-Palooza, and the ASH Poster Walks will be held live as well. Get the most out of these sessions by participating in a Q&A when available, or by using the Watch with Friends and Colleagues feature!

10. Participate in the Poster Walks

Wednesday, December 9, 7:00 – 7:45 a.m. Pacific time & 3:00 – 3:45 p.m. Pacific time
Thursday, December 10, 7:00 – 7:45 a.m. Pacific time & 3:00 – 3:45 p.m. Pacific time
Friday, December 11, 7:00 – 7:45 a.m. Pacific time & 3:00 – 3:45 p.m. Pacific time
After the core meeting dates, you’ll want to return to the platform for poster walks highlighting sets of up to six posters on a specified topic, curated by ASH. Poster authors and key opinion leaders will engage in a panel discussion on the significance of the research presented, followed by a live Q&A. Poster presentations this year will be shared via a brief PowerPoint presentation, along with accompanying audio, and it is advised that you view the video presentations prior to the live walk time.


This list provides just a snapshot of some of the ways that you can engage and get the most out of this year’s virtual meeting experience. Remember to carve out protected time to devote just to the meeting, use the Preview Days to explore the platform’s features on your own, and with that, you are well on your way. See you virtually!

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